Top Buy Store Inc currently ships within Canada and the United States. Next - Day Delivery & Free Delivery Available.

CANADA SHIPPING POLICY:

Due to the increase in inflation, we have reduced our profit margin and are doing our best to give our customers the best price on the market. We offer free shipping to customers who purchase over $ 199 before tax.

• We offer next-business-day delivery in our delivery zone. It will be charged for $10.99 before tax and free when the purchase amount exceeds $199.99. 
• We offer local pickup at our Warehouse in NorthYork, Ontario. When checking out please select "Local Pickup" and select a date and time you'd like to arrive to pick up your order. 
• In the case of orders of less than $199, a shipping fee of $10.99 in Ontario and Quebec plus tax will be added at the time of checkout, and $12.99 in other Provinces.

 

Order Processing Time

• For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.

• Business days are limited to M-F 10:00 a.m. to 6:30 p.m. EST, not including holidays.

• All " In Stock " products are shipped within 2-3 business days.

• All " Back Ordered" products, will be shipped within 7 business days; we will do our best to upgrade it to a faster shipping method.

 

Order Shipping Time

• Canada Post is our main shipping courier, we also use UPS, DHL, FedEx and other Couriers when Canada post is facing a backlog of packages.

• Standard Shipping: 3-7 business days in Ontario & Quebec.

• Some Remote Locations will take up to 15 - 20 days.

• We offer Same-Day Delivery within 15 km from our Warehouse for an additional charge. Please contact us for more details on our Livechat or (647) 955-6100.

• Our delivery will take 3 - 20 business days; However please expect 2 - 3 weeks of delivery ( Due to the Covid-19 situation, unprecedented amounts of delivered packages by Online Shopping that shipping companies are working through and the act of Safety Standard for their workers ) delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

Tracking Your Order

• We will provide you with a tracking number in a Shipment Confirmation to your Email or Mobile before tracking information appears on the appropriate carrier's website.

• You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that the courier services do take some time to update the status of the order.

If you think your order is late, please note that:

• Orders placed after noon Eastern Time, weekends and holidays will not be on our processing system until the next business day.

• If your order contains a back-ordered item, your order may be held in an effort to send your complete order all at the same time. 

• Your shipment may be delayed due to weather incidents, customs or backlogs.

• Please note that tracking information can be displayed after your order started being shipped. However, please rest assured that your order will be delivered to you.

 
Holiday Shipping Information

• We recommend that you place your Topbuystore.com order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery.

• We can only guarantee delivery of orders where all items are in stock.

Friendly Reminders

• If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via Live Chat, email at info@topbuystore.com, (647) 955-6100. If the address is wrong, we can correct this within 24 hours. 

•  Once your order has shipped, we are unable to change the shipping address, your name or cancel the order.

• All packages returned to us due to wrong shipping information or unable delivered will be refunded minus a return shipping fee and 10 % restocking fee.

• We hope that this isn’t too much of an inconvenience, and we thank you for your understanding.

When deliveries go wrong

Sometimes a package arrives on your doorstep in less-than-perfect condition, and sometimes it doesn’t get there at all. 

Rest assured

 we are here to assist you in any way possible.

• Each package purchased through TopBuyStore.com is insured by Canada Post or other couriers.

• Each lost and damaged package must claim through Canada Post or other Courier's online claim filing system or their call centers.  

• Once a claim ticket is opened, Canada Post or another Courier's agent will contact you shortly through your email or phone regarding the dispute. 

• Once it's resolved, you will receive a refund within 5 -  7 business days. 

• Shipping is a service you purchase from Canada Post or other Couriers along with your order from us, so any lost or damaged package will be handled and refunded by them.

 
CONTACT US
To check the status of your order, please click here.

If we still haven't managed to answer your question please feel free to contact us or email at info@topbuystore.com and we will do our best to reply within 24 hours. 😊
 
Thank you for shopping with TopBuyStore.com.